Frequently Asked Questions
Everything you need to know about bringing nature to your backyard.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.
What is your return policy for birdhouses and feeders?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have already been used or mounted outdoors.
Are your products weather-resistant?
Yes, our birdhouses and feeders are crafted from high-quality materials like cedar, recycled poly-lumber, and PVC to ensure they withstand the elements and provide a safe haven for birds year-round.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. Shipping rates and delivery times for Canadian orders are calculated at checkout.
How do I clean and maintain my birdhouse?
We recommend cleaning your birdhouse at least once a year, typically in late fall. Use a mild soap and water solution, avoid harsh chemicals, and ensure the house is completely dry before reassembling.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.