Returns & Exchanges
At The Birdhouse Chick, we want you and your backyard birds to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization (RA) number.
Pack Your Items
Carefully place the unused item back into its original box with all protective padding to ensure it arrives back at our nest safely and undamaged.
Ship the Package
Affix the provided shipping label or use your preferred carrier to send the package to the return address provided in your authorization email.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing